Refund Policy
Simple and fair. Please read this before you buy. Last updated: 24 October 2026.
This policy covers everything sold by The School of Social Media Managers (a Sublime Media Limited brand) on sublimemedialimited.com: the Social Media Management Mastery video course, the Social Media Management Mastery e-book, The Social Media Manager Starter Kit and The Zelia Editing Pack.
Our products are digital. You get full access the moment you pay, so we can't take them "back" the way a shop takes back a physical item. That's why we have clear rules below. Nothing in this policy takes away your rights under Nigerian consumer protection law.
1. When you will always get a full refund
- You were charged twice for the same product.
- You paid but could not get access, and we could not fix it within 48 hours of you contacting us.
- The product is faulty or not as described on our website (for example, lessons or pages are missing or don't open).
2. Refund rules for each product
| Product | Can I get a refund if I change my mind? |
|---|---|
| Video course | Yes, within 7 days of buying, as long as you have watched fewer than 3 lessons. |
| E-book | No, once the e-book has been opened, because you get the full book instantly. You still get a refund if section 1 applies. |
| Starter Kit | No, once the templates have been opened, because they are fully delivered instantly. You still get a refund if section 1 applies. |
| Zelia Editing Pack | No, once the pack has been downloaded, because you get the full pack instantly. You still get a refund if section 1 applies. |
3. How to ask for a refund
- Contact us on WhatsApp: 0702 500 0608 or email info@sublimemedialimited.com.
- Tell us your order number (it's in your order email), the email you used to buy, and the reason.
- We'll reply within 2 working days.
4. How you get your money back
Approved refunds go back to the same card or account you paid with, through our payment provider, Paystack. We start the refund within 3 working days of approving it. Your bank may then take a few extra working days to show the money.
When a refund is made, access to that product is removed.
5. Please talk to us first
If something is wrong, please contact us before asking your bank to reverse the payment (a "chargeback"). We can usually sort it out much faster, and chargebacks can delay your money.
6. What doesn't qualify
- Requests made outside the time limits above (unless section 1 applies).
- Accounts that have shared their login, copied, recorded or resold our content.
- Not having enough time to study, or no longer needing the product, after the course refund window has passed.
7. Affiliates
If a sale made through an affiliate link is refunded, the affiliate commission for that sale is cancelled.
Questions?
WhatsApp 0702 500 0608 or email info@sublimemedialimited.com. Sublime Media Limited, Lagos, Nigeria.